Returns & Exchanges
At NEXUS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Our streamlined process ensures that if a product doesn't meet your expectations, we will make it right quickly and efficiently.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the products are in their original, unused condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing